Refund Policy

At Aerodoze, we want you to experience ultimate comfort on every journey. If you aren't completely satisfied with your AeroDoze™ Travel Rest Set, we’re here to help. Please review our policy below to ensure a smooth return or exchange process.

1. 30-Day Return Window

You have 30 calendar days from the exact date your tracking shows delivery to request a return. Requests or items received after this 30-day window will not be accepted.

2. Eligibility & Item Condition

To be eligible for a return, your item must meet the following criteria:

Unused & Original Condition: The memory foam pillow, sleep mask, and compression bag must be brand new, unwashed, and entirely free of any odors, stains, hair, or signs of wear.

Original Packaging: Must include all components of the original AeroDoze™ Travel Rest Set in their proper condition.

3. Non-Returnable Items

Gift cards, promotional bonus items, and final sale/clearance items cannot be returned.

4. Return Shipping Costs

Customers are responsible for paying all return shipping costs. Original shipping fees (including any paid insured shipping fees) are non-refundable. We strongly recommend using a trackable shipping service and keeping your receipt, as we cannot guarantee we will receive your returned item.

5. Damaged, Defective, or Incorrect Items

We take quality seriously! If you receive a defective, damaged, or incorrect item, you must notify us within 48 hours of delivery at support@aerodoze.com along with your order number and clear photo or video proof of the issue. Claims made after 48 hours will not qualify for a replacement or refund.

6. Refund Processing

Once your return is received and inspected at our facility, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

7. Order Cancellations

Because we fulfill orders quickly, cancellations can only be requested within 12 hours of placing your order before fulfillment begins.

Contact Us

Have questions about a return or need assistance? Reach out to our support team anytime at support@aerodoze.com and we’ll be happy to help!